I spoke to Bard Access this morning about a problem we are having advancing the guidewires. Â I spoke with Cassie in Field Assurance and let her know about other issues concerning the introducer sheath. Â What she told me was very interesting. Â She said that all calls for product concerns should go to 800 443-5505, then choose option 4. Â After you report a problem, she will send you a Fed Ex envelope (with biohazard protection if necessary) for you to return a product. Â I told her the concerns that have been posted on the listserve and she said that no one is sending in product, lot numbers, etc. (Is anyone sending anything in?) She is asking us to save any product information from the tray in addition to the product in question.
In addition, she stated that this can be done through your BARD rep, but she thinks that if all calls go through her department she will have a better handle on what is actually going on out in the field. There are just 2 people in her department and she said either one of them can handle any issues. Any comments, Paul?